Your order is carefully packed and shipped within the preparation time stated on the product page; your tracking number is sent by email.
Stone powder products are shipped in boxes protected against breakage. If your parcel arrives damaged, contact us with a photo within 48 hours of delivery and we will make a new one free of charge or refund you.
For standard products you have a 14-day right of withdrawal from delivery. Products personalised with a photo, name or custom size are excluded from returns (Distance Contracts Regulation, Art. 15).